Rivox Terms and Conditions

These Terms and Conditions govern your use of the Rivox website, applications and related services. Please read them carefully before registering or playing. In this document, “we”, “our” and “us” refer to the operator of Rivox, and “you” refers to the player.

1. Acceptance of Terms and Binding Agreement

Your use of our services is subject to the following conditions.

1. By registering an account, depositing funds or placing a wager, you confirm that you have read, understood and accepted these Terms, our Privacy Policy, our promotional rules and our Responsible Gaming page.
2. These documents form a legally binding agreement between you and us. If you do not accept them, you must not register or continue to use our services.
3. Specific rules apply to certain games, tournaments and promotions. Where they conflict with these Terms, the specific rules prevail for that product only.
4. Translations are provided for convenience only. If there is any inconsistency, the English version prevails.

2. Eligibility and Restricted Territories

1. You must be at least 18 years old, or the higher minimum age required by the law that applies to you, to open an account or gamble with us. We may request proof of age at any time.
2. You must have full legal capacity and must not be self-excluded or otherwise barred from gambling.
3. You are solely responsible for ensuring that online gambling is lawful where you live, including under the Interactive Gambling Act 2001 (Cth) and any other applicable Australian law.
4. Our services are not available in restricted territories, including the United States, the United Kingdom, France, the Netherlands, and any jurisdiction subject to sanctions or where our licence prohibits service. We may update this list at any time.
5. Each player may hold only one account. Duplicate accounts may be closed and any related winnings forfeited.

3. Account Registration, Security and Verification

1. You must provide accurate, complete and current information when registering and must keep it updated. Providing false details is a breach of these Terms.
2. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access.
3. To meet our anti-money laundering and counter-terrorism financing obligations, we may request identity, age, address, source-of-funds and location verification.
4. Verification may be triggered at registration, before a withdrawal, or when we detect large, unusual or high-risk transactions.
5. We may withhold withdrawals until verification is complete to our satisfaction. Forged or misleading documents may result in account closure and a report to the relevant authorities.

4. Deposits, Withdrawals and Payments

1. Accounts are denominated in Australian dollars (AUD). Other currencies may be offered, and conversion fees charged by your payment provider may apply.
2. You may only deposit using payment methods registered in your own name. Third-party payments are not permitted.
3. Minimum and maximum deposit and withdrawal limits are shown in the cashier and may vary by payment method and account status.
4. Withdrawals are made, where possible, to the method used for deposit and only after verification is complete. Requests are normally processed within 24 hours. E-wallets and cryptocurrency are typically quicker than cards and bank transfers, which may take one to five business days.
5. Deposits must be wagered at least once before withdrawal. We may recover funds credited in error.

5. Bonus and Promotional Terms

1. Wagering requirements are stated in each offer and must be completed before bonus funds or related winnings can be withdrawn.
2. While a bonus is active, your maximum bet is AUD 7.50 per spin or round, unless the offer states otherwise.
3. Game weighting varies. Slots usually contribute 100%, while table games and live casino contribute less or not at all. Excluded games are listed in the offer.
4. Bonuses expire if the requirements are not met within the stated period, and unused amounts are forfeited.
5. Maximum cashout limits apply to winnings from certain bonuses, as stated in the offer.
6. Only one bonus is available per player. We may void any bonus and associated winnings obtained through abuse, fraud or bonus exploitation, including opposing bets, low-risk strategies and multiple accounts.

6. Fair Play, Prohibited Conduct, Suspension and Closure

1. You must not collude with other players, cheat, commit fraud, use bots, scripts or other prohibited software, exploit errors, operate multiple accounts, launder money, or abuse chargebacks, including by disputing legitimate transactions.
2. If we identify such conduct, we may suspend or close your account, cancel wagers, confiscate winnings and report the matter to the relevant authorities.
3. We may also suspend or close an account to meet regulatory requirements or where we reasonably suspect a breach of these Terms. We will give notice where the law allows. You may close your account at any time by contacting support.
4. An account with no login for 12 consecutive months is considered dormant. We will attempt to contact you and, where permitted by law, may apply a reasonable administration fee or close the account. Any remaining balance will be returned subject to successful verification.

7. Intellectual Property, Liability and Disclaimers

1. All content, trademarks, software and branding on our platform, including the Rivox name, are owned by us or licensed to us. Games are supplied by licensed third-party providers whose rights remain protected.
2. We grant you a limited, personal, non-transferable licence to use our services for lawful recreational play. You may not copy, reproduce or exploit our content.
3. Our services are provided “as is” and “as available”. We do not guarantee uninterrupted access. In the event of a malfunction, all affected plays and payouts are void.
4. To the extent permitted by law, we are not liable for indirect or consequential loss, or for losses arising from events beyond our reasonable control. Our total liability is limited to your account balance.
5. Nothing in these Terms excludes liability that cannot be excluded under applicable law. You gamble at your own risk.

8. Complaints, Governing Law, Responsible Gambling and Amendments

1. Please raise any complaint with our support team by live chat or email first. We aim to acknowledge complaints within 48 hours and provide a final response within 14 days.
2. If you remain dissatisfied, you may escalate the matter to the licensing authority named in our website footer or to an independent alternative dispute resolution body it designates.
3. These Terms are governed by the laws of the jurisdiction that issued our gaming licence. Its courts have exclusive jurisdiction, subject to any mandatory consumer rights that apply to you.
4. We promote responsible gambling. Deposit limits, time-outs and self-exclusion are available, and further information is on our Responsible Gaming page. Free, confidential support is available from Gambling Help Online on 1800 858 858.
5. We may amend these Terms from time to time. Material changes will be notified by email or on the website, and continued use means you accept them. Last updated: 15.10.2026.