Responsible Gambling at Rivox

At Rivox, we want your time with us to stay enjoyable and firmly in your control. This page explains the tools we offer, the warning signs we watch for, and where Australians can find free, confidential support. Gambling is strictly for adults aged 18 and over, and it should never be treated as a solution to money worries.

Our Commitment to Safe, Responsible Play

We believe entertainment should never come at the cost of your wellbeing. Responsible gambling is built into how we operate, not added as an afterthought. Here is what we promise you:

Clear, honest information about how our games and promotions work.
Protection tools that are easy to find and simple to use.
A support team trained to respond with care, not judgement.
Prompt action if we notice signs that your play may be causing harm.

We know that anyone can find their play drifting beyond what they intended. If that happens, there is no shame in it. Our job is to give you practical options and a friendly, private way to use them whenever you need.

Recognising the Signs of Problem Gambling

Problem gambling can build slowly, and it is often hard to see from the inside. Checking in with yourself honestly is a sign of strength. These are common red flags.

Behavioural, Financial and Emotional Warning Signs

Behavioural: playing for longer than planned, hiding your activity from family, neglecting work or relationships, or finding it hard to stop.
Financial: chasing losses, depositing more than you can afford, borrowing money, or missing bills to keep playing.
Emotional: feeling anxious, irritable or guilty after sessions, gambling to escape stress or low mood, or feeling restless when you are not playing.

If you recognise even one or two of these, please pause and consider using our tools or speaking with a support service. Acting early makes a real difference.

Player-Protection Tools We Offer

We give you a full set of controls so you can shape your play around your budget and your lifestyle. You can use any of them at any time, and you do not need to give a reason.

Deposit limits: cap how much you add daily, weekly or monthly.
Loss limits: set a maximum amount you can lose over a chosen period.
Wager limits: restrict the total amount you stake in a given timeframe.
Session time limits: decide how long each visit can last.
Reality checks: receive regular reminders showing how long you have been playing.
Cool-off periods: take a short break from your account.
Self-exclusion: step away for a short, medium or permanent period.

Setting and Adjusting Your Limits

You can manage everything from the responsible gambling or account settings area once you are logged in. Choose the tool, select an amount or time period, and confirm. Tighter limits generally take effect immediately, so you are protected straight away. If you want to loosen or remove a limit, a cooling-off delay applies before the change takes effect. This gives you time to reflect and helps prevent decisions made in the heat of the moment. If you cannot find a setting, our support team will gladly set it up for you.

Cool-Off Periods and Self-Exclusion Options

Sometimes a limit is not enough, and a proper break is what you need. A cool-off lets you pause your account for a short time, such as 24 hours or a few days, while keeping your account intact. Self-exclusion is a stronger step and is available for short, medium or permanent periods. While it is active, you cannot log in, deposit or receive marketing from us. Choose the option that feels right, and remember that our team is here if you want to talk it through first.

Age Verification and Preventing Underage Gambling

The minimum legal gambling age in Australia is 18, and we enforce it without exception. Underage gambling can cause real harm, so we take strong steps to prevent it.

We ask every new player to confirm their date of birth when registering.
We may request identity documents to verify your age and details before withdrawals or at other points.
We close accounts found to belong to anyone under 18 and handle any funds in line with our terms.

Please never share your login details or let anyone else play on your account. If you suspect that someone under 18 is using our site, let our support team know straight away and we will investigate promptly and in confidence.

Self-Exclusion With Rivox and in Australia

When you ask for self-exclusion at Rivox, we close your access for the period you select, and we stop sending you promotional messages. Our self-exclusion is managed directly by us. It is not a central database, so it applies to your Rivox account only. Australia does have a national register, BetStop, but it covers wagering providers licensed in Australia and does not extend to our site. If you want broader protection, we encourage you to also exclude yourself from other gambling services you use.

Permanent exclusions are not reversed casually, and shorter exclusions end only after the period has finished and a reflection process has been completed. To start, contact our support team or use your account settings.

Protecting Minors at Home

If children or teens share your home or devices, a few simple habits keep them safe. Keep your devices locked with a password or biometric login, and never save payment details where others can use them. Log out of your account after each session.

You can also use parental-control and filtering tools to block gambling content. Popular options include:

Built-in controls such as Apple Screen Time, Google Family Link and Microsoft Family Safety.
Dedicated filtering software such as Net Nanny or Qustodio.
Router-level or ISP-based content filters.

Talking openly with young people about the risks of gambling is just as valuable as any software.

Where to Get Help in Australia

Support is free, confidential and available whenever you need it. You do not have to be in crisis to reach out.

Gambling Help Online: call 1800 858 858 for 24/7 counselling, or use the online chat at gamblinghelponline.org.au.
Lifeline: call 13 11 14 for crisis support if you are struggling emotionally.
Gamblers Anonymous Australia: peer support meetings across the country.
State and territory Gambler’s Help services: local counselling and financial support.

If gambling is affecting you or someone you love, please make that call today. Reaching out is a brave first step, and you deserve support. Our team can also help you activate limits or a break at any time.

Entertainment, Not Income

We want gambling with us to be a form of entertainment, much like going to the movies or out for dinner. It is never a reliable way to earn money, and it should never be used to fix financial problems. The odds are always in the house’s favour over time, so losses are a normal part of play.

Only play with money you can comfortably afford to lose after bills and essentials.
Set a budget before you start and stick to it.
Never borrow money or use credit to gamble. In line with Australian restrictions on credit, we do not accept credit-card deposits.
Take regular breaks, and do not play when tired, stressed or under the influence.

If the fun stops, we will be here to help you pause, and you will always be welcome to talk to us.